About Us
We are dedicated to providing high quality care with compassion, delivering many of the NHS services that are provided outside of hospital and in the community.
Our vision
Improving together to provide saver, kinder and better care.
What we do
NSFT provides specialist mental health and learning disability care for people across Norfolk and Suffolk.
We work with NHS and social care partners, service users, carers, the voluntary sector and the police to provide integrated health and social care mental health services in community and inpatient settings.
million: Population served across Norfolk and Suffolk
Beds across Norfolk and Suffolk
Owned and leased community and inpatient sites
million pounds: Planned income 2025-26
New £55 million Rivers Centre at Hellesdon – opened January 2025
Patient data calculated for the period 1 April 2024 to 27 March 2025.
516,013: Secondary mental health service contacts
58,828: New episodes of care in secondary mental health services
1,842: Patients who had an inpatient stay
41,559: People entered the Improving Access to Psychological Therapies service
Permanent members of staff (WTE)
New people welcomed during 2024/2025
%
Vacancy rate
About our Trust
The Trust offers specialist mental health and learning disability care services to people in Norfolk and Suffolk. We are committed to making sure that people recover and have good mental health.
Service users and carers are at the centre of all our work. We listen to their opinions and use their views and experiences to shape our services and enhance all aspects of our care.
We are committed to research and innovation and our ambition is to provide high quality and cost effective mental health services.
We also have inpatient facilities across Norfolk and Suffolk, with smaller bases in communities, enabling service users to receive the support they need in a familiar environment.
We support a population of just over 1.6 million people and employ more than 5,000 staff. Our biggest bases are at Hellesdon Hospital, Norwich, Wedgwood House, Bury St Edmunds and Woodlands Unit in Ipswich but our staff are based in more than 50 locations.
Our strategy sets out our overarching ambitions as a Trust, including our vision, our values, our purpose, and our priorities for the longer-term future.
While it rightly acknowledges our history, the challenges we still face, and the lived experience of our communities, it sets out our commitment for continued improvement and a bold ambition for a very different future in the longer term.
Our services include:
- Adult mental health
- Forensic and specialist mental health
- Older people’s mental health
- Children’s mental health
- Specialist learning disability
- Primary care and liaison psychiatry
- Substance misuse
- Research and development